I am currently the Managing Director of the Psychology of Technology Institute, which is a project
of USC's Neely Center. Before that, I led data science, research, and product teams across Facebook toward improving the societal impact of
social media. I began that work focused on policy-based content moderation, but learned the painful lesson that a focus on content moderation was a dead end and often a distraction from the product design and algorithmic
changes that would truly make a difference.
These changes collectively measurably reduced misinformation, reduced content that experts consider dangerous, and improved the user experience. However, a lot of work still needs to be done and needs the outside world to be engaged productively, in order to do it well. The principles behind the changes we made apply not just to Facebook, but to a host of other companies that build online products where engagement and algorithms interact. I write about those principles on Substack.
My unique experience as both a technical leader within tech companies as well as a researcher on social impact was why Facebook recruited me to work on improving the platform. This enabled me to make the platform a bit better, but I also know there is so much more work to be done and I left to
contribute the knowledge and experience I've gained toward a wider societal conversation about how we can improve technology's impact on society. It is why I joined the Psychology of Technology Institute that enables me to be part of this wider conversation.
If we share that goal and I can be of help in your efforts, please do not hesitate to get in touch (me at ravi iyer dt cm).